Refund Policy

This Refund Policy applies to all paid subscriptions to TradeAssi (tradeassi.com), operated by Bincoti, S.A. (Panama).

1. All Sales Final

All payments are final and non-refundable. By subscribing to a paid plan (Pro or Elite), you acknowledge that you have reviewed the feature list on the pricing page and the Free tier, and have chosen to upgrade voluntarily.

2. Cancellation

You may cancel your subscription at any time from the dashboard or by emailing bincoti.sa@gmail.com. Upon cancellation:

• Access continues until the end of the current paid period.
• No further charges will be made.
• No pro-rata refund is issued for unused days of the current period.

3. Duplicate or Erroneous Charges

If you believe you were charged in error — e.g., a duplicate charge for the same billing period, or a charge after cancellation — contact bincoti.sa@gmail.com within 30 days of the charge with your transaction ID. We will investigate and refund verified errors.

4. Service Outages

We do not issue refunds or service credits for short-term outages. For extended outages affecting a significant portion of a billing period, we may at our discretion extend your subscription by an equivalent duration.

5. Crypto Payments

Payments made via crypto (through NowPayments) are final at the point of on-chain confirmation. Refunds, where granted under Sections 3 or 4, are returned as account credit only — not reversed on-chain.

6. Free Trials and Promotions

Promotional offers and discounts are non-refundable and non-transferable. If a free trial converts to a paid plan, Sections 1–2 apply from the conversion date.

7. Statutory Rights

This policy does not affect mandatory consumer-protection rights in your jurisdiction (e.g., EU/UK right of withdrawal for digital services where applicable and not waived by commencing use). Where such rights apply, we will comply with the statutory minimum.

8. Contact

Bincoti, S.A. — billing: bincoti.sa@gmail.com